REFUND POLICIES

Refund Eligibility

To be eligible for a refund, please ensure that:

  • The item is unused, unworn, and in the same condition that you received it.

  • The item is in its original packaging with all tags attached.

  • Your request is made within 2 days of receiving the product.

  • The item is not on our Non-Refundable Items List (see below).

Non-Refundable Items

  • Sale or clearance items.

  • Intimate apparel (e.g., lingerie, swimwear, bodysuits) for hygiene reasons.

  • Items purchased with gift cards.

  • Customized or personalized products.

How to Request a Refund

  1. Contact our customer support team at [Your Email] with your order number and reason for the refund.

  2. If approved, we will provide return instructions.

  3. Once we receive and inspect the item, we will notify you about the refund status.

Refund Process

  • Approved refunds will be processed back to the original payment method within A business days.

  • Shipping costs are non-refundable.

  • Customers are responsible for return shipping fees unless the item is defective or incorrect.

Damaged or Incorrect Items

If you received a defective or incorrect item, please contact us within 3 days of delivery with photos of the product. We will arrange for a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account.

  • Contact your credit card company, as it may take some time to process.

  • If you still have not received it, email us at [Your Email].

We appreciate your business and are committed to ensuring a great shopping experience. If you have any questions, feel free to reach out to us.